Privacy Policy

Last Updated: 11th August 2025

At Solh ("we," "us," or "our"), we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.solhapp.com) or services. By accessing Solh, you agree to this policy.

1. Information We Collect

We collect the following data when you register, purchase, or interact with our services:

  • Personal Details: Name, email, phone number.
  • Profile Data: Age, gender (optional).
  • Transaction History: Orders & payments.
  • Communications: Emails, chat logs, customer support queries.
  • Automated Data: IP address, device type, browser, cookies (see Section 5).

2. How We Use Your Information

Your data helps us:

  • Process orders and deliver services.
  • Improve user experience and personalize content.
  • Send transactional emails (e.g., order updates) and marketing communications (if opted in).
  • Comply with legal obligations and prevent fraud.

3. Data Sharing & Disclosure

We do not sell your data. Your information may be shared with:

  • Service Providers: Payment processors, logistics partners (strictly for order fulfillment).
  • Legal Compliance: If required by law or to protect our rights.
  • Business Transfers: In case of mergers/acquisitions (you’ll be notified).

4. Your Rights & Choices

You can:

  • Access/Correct Data: Update your account via "My Account" or contact us.
  • Delete Data: Request erasure (unless legally required to retain).
  • Opt Out of Marketing: Unsubscribe via email links or account settings.
  • Disable Cookies: Adjust browser settings (may affect functionality).
  • To exercise these rights, email us at [info@solhapp.com].

5. Cookies & Tracking Technologies

We use cookies to:

  • Analyze website traffic (Google Analytics).
  • Remember preferences (e.g., login sessions).
  • Deliver targeted ads (if applicable).

6. Third-Party Links

Solh may link to external sites. We are not responsible for their privacy practices. Review their policies before sharing data.

7. Data Security

We implement:

  • Encryption (SSL) for transactions.
  • Restricted employee access to data.
  • Regular security audits.

8. Children’s Privacy

SolH does not collect any data for users under 16. If we inadvertently collect such data, we’ll delete it promptly.

9. Policy Updates

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

10. Governing Law & Disputes

This policy is governed by Indian law. Disputes will be resolved in the courts of New Delhi, India.