Cancellation and Refund Policy
In the event that, the Service provider with whom User has booked a paid appointment via the App, has not been able to meet the User, User will need to write to us at support@SolH.com within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the App will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Service provider, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause 3.4.6. However, where cancellation charges have been levied (as charged by the Service provider/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
Users will not be entitled for any refunds in cases where, the Service provider is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Service provider.
Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the App (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between SolH and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified service provider.
It is hereby expressly clarified that, the Information that you obtain or receive from SolH, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the App is for informational purposes only. We make no guarantees, representations, or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the App. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
Limitations of Liability
In no event, including but not limited to negligence, shall SolH, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
- provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Website/app.
- any content posted, transmitted, exchanged, or received by or on behalf of any User or other person on or through the Website/app.
- any unauthorized access to or alteration of your transmissions or data; or
- any other matter relating to the Website or the Service.
In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).
While we endeavour to place appropriate pictures of the products, it must be understood that the actual pictures, colour, dimensions and other may not actually reflect the original product's colour, dimensions, and other properties of the original product. The pictures shown here therefore are taken as being placed for illustrative purpose only and change from time to time without prior notice.
What information do we collect and how do we use it?
SolH believes you have the right to know what information we collect when you visit our SolH. We value our relationship and the data you share with us from time to time. We are totally committed to maintaining this data with the utmost of confidentiality.
For visitors to the SolH, our web server, on specific occasions, recognizes and stores your computer's IP address. This is used only as a support feature to ensure our customer's identity. Your computer provides this information automatically each time you log on unless you have activated blocking technology available in some browsers. We also may combine your IP with other information you provide us like your e-mail address. You provide this information when, for example, send us an e-mail, fill out a registration, answer a survey, complete a fulfilment order, or sign up for a site newsletter. In any case, the price listed on the SolH shall be final.
We intend to use the Information only for the purpose of (1) fulfilling our obligations under any sale and purchase contract and/or any other contract between you and our company, (2) publishing reports on trends in the usage of the SolH and fulfilling the purpose of the your interaction with the SolH (3) to those of its employees, contractors and affiliates that need to know the information in order to process it on our behalf or to provide services available at the SolH and that have agreed not to disclose it to others. (4) Rendering services related to our business such as warranty or after sales services, (5) providing you with our latest product information and other related information from time to time, and/or (6) asking your opinions regarding our products and/or services.
If you object to your Information being transferred or used as stated above, please do not use the SolH.
Please share with a friend or family or anyone you know, who may find Solh Platform valuable.
Also, please share with psychiatrists, psychologists, counsellors, therapists in your network.